Refund policy

Returns

All returns must be made within 14 days upon receiving the order. The customer is responsible for shipping costs when returning a product/s and must provide Studio Six Art Supplies with a tracking number. Items must be in original condition and will not be accepted if damaged or not in the original condition. If a customer received free shipping and require any items to be returned, the customer will be responsible for all shipping costs/fees. No refunds will be given on original shipping charges/fees. No refunds on items will be given until orders are returned to Studio Six Art Supplies.

Holiday Season Returns

Purchases made between November 25, 2022 and December 31st, 2022 will have an extended return policy. All returns must be done by January 14, 2023. The customer is responsible for shipping costs when returning a product/s and must provide Studio Six Art Supplies with a tracking number. Items must be in original condition and will not be accepted if damaged or not in the original condition. If a customer received free shipping and require any items to be returned, the customer will be responsible for all shipping costs/fees. No refunds will be given on original shipping charges/fees. No refunds on items will be given until orders are returned to Studio Six Art Supplies.

Incorrect Shipping Information

If a package is returned to Studio Six Art Supplies due to an incorrect shipping address provided by a customer or due to an unclaimed package, the customer will be responsible for return shipping costs/fees as well as the redelivery cost/fees.

Failed Attempted Delivery

If a package or parcel has attempted delivery and no one is home, a notice card will left for the customer. It is the customers responsibility to pick up the parcel within the time frame indicated on the notice. If the parcel is not picked up during this time frame the item will be sent back to Studio Six and the customer will be responsible for all redelivery costs, including the return and re-shipment of the parcel.

Refusal of Delivery

Any order refused is charged a $10.00 fee and the customer is responsible for any other costs that are incurred during the delivery process.

Damaged Items

Studio Six Art Supplies is committed to providing the best quality merchandise from reputable manufacturers who stand behind the quality of their products. In addition, we make every effort to ensure that your purchases are delivered in good condition. However, in the event you receive a damaged item, please contact us within 2 business days of receipt of merchandise to report the problem. A customer service representative will advise you how to quickly and effectively address your concern. Please, do not ship your product back to us or to the manufacturer prior to contacting Studio Six Art Supplies.

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